YOUR ACCOUNT

I forgot my password. How do I log in?

  1. Click the "Login” link at the top/right of the store site.

  2. An email will be sent to the email address on file with further instructions.

How do I access my receipt?

  1. Log into your account (using the “Login” link at the top/right of the store site) and click “My Account”.

How do I change my billing information?

  1. Log into your account (using the “Login” link at the top/right of the store site) and click “My Account”.

  2. Log into your account at https://store.maxwellleadership.com

  3. Click into your account and see the edit options in the right-hand corner of each module.

  4. For LeaderCore or Maximum Impact Members, please follow instructions below. If you need further assistance, please email us at [email protected].

  5. Log in to your account at https://www.johnmaxwellacademy.com/login

  6. Click the avatar in the upper right-hand corner

  7. Click "Settings"

  8. Click "Credit Card Info" in the upper right-hand corner.

  9. Add or update new Card information

PRODUCT-RELATED QUESTIONS

How do I access an online course or digital product?

If you have previously purchased online courses, your new one can be found within your own personal John Maxwell Academy Library. Please use link below to log in with your email address and password. If you don’t remember your password, there is a password reset option on home page. https://www.johnmaxwellacademy.com/login

If this is your first purchase of an online course, you should have received an email receipt as well as a separate email with a temporary password. Please check all email folders in case the email went to a junk folder. This is your personal John Maxwell Library and your digital resources will always remain here for your convenience.

https://www.johnmaxwellacademy.com/login

If you feel your email address was entered incorrectly during purchase, please email us at [email protected] and we can help you with that.

What is included in a DVD Training Kit?

Each kit includes DVD training videos, a facilitator guide and a participant guide. You may purchase additional facilitator and participant guides at https://store.maxwellleadership.com.

SHIPPING, HANDLING & RETURNS

What is the delivery timeline when selecting Standard Shipping?

Like any other shipping method selection, selecting Standard Shipping applies the same geographical rules. What that means is that depending on where you are located and what area you live, the delivery time will vary. Most standard shipping takes between five and seven days respectfully. We have seen orders take as long as ten days using this method and as few as two days. The most used standard shipping products are hybrid offerings. This is where the major carrier, FedEx for example will deliver to the local post office in your area and the local post office will deliver the final mile(s).


How does Free Shipping work?

Typically, free shipping promotions apply only to those orders shipped within the United States. If you qualify for free shipping, the option will be available to you during check out. In addition, you can forgo the free shipping option and choose an expedited option at any time. Maxwell Leadership reserves the right to use any available shipping method when Free Shipping is chosen by the customer.


Why hasn't my order shipped?

Majority of orders ship within 24 hours of receipt.

There are a few reasons why your order may not have shipped within this time period. 

1. If you have purchased a pre-sale item, Maxwell Leadership is bound by contract with the publisher to ensure the title is not shipped before its scheduled release date. 

2. If you are an international customer and your order contains a product that is either out of stock or pre-sale, the entire order will ship when the product is back in stock or when we receive the pre-sale product.

3. Our stock counts are inaccurate (which is rare but does happen), and we do not have the product that you ordered. In that case we will notify you via e-mail and you will have the choice to cancel or wait until the product ordered is back in stock.


Where can I track my order?

If you have an account in the Maxwell Leadership Store, you can track the status of your order by logging into your account, or using the shipping confirmation e-mail sent to you once your order has shipped. If you checked out as a guest, the tracking information will be sent to you via e-mail. Please be sure to check your junk folder if this does not come directly through to your primary inbox.

How is international shipping handled?

The shipping fees associated with your order DO NOT include charges for customs clearance and any applicable brokerage charges. By placing your order, you agree to pay any applicable customs fees.

How do I return a physical product?

You may return most new, unopened physical items within 30 days of delivery for a full refund. Please send the physical resource to the address below through a method of shipping that provides tracking in case the package has any delays. Once it is received, we will inspect for damage and determine if this product is able to be resold. We will then credit your account for the resource amount able to be resold.

Maxwell Leadership  

Attn: Cathy Schofield  

2055 Sugarloaf Circle - Suite 100 

Duluth Ga. 30097 

Can I get a refund on a digital product?

Your request should meet the following requirements to receive a refund:

  • You have 30 days after the date of purchase to request a full refund.

  • We ask that you complete at least two modules AND the accompanying notes (if available) before determining whether you’d like a refund.

  • We ask that you provide our Customer Experience Team with a brief written explanation of the reason for your refund request.

This refund does not apply to prices or products on Amazon.com, Barnes & Noble, Books-A-Million, other online retailers, or local stores.

If you have additional questions regarding our refund policy, please reach out to our team at [email protected]    

MISCELLANEOUS

What digital content is available for commercial use?

Digital products are licensed for personal/individual use only. Electronic reproduction for re-distribution/transmission is prohibited. If you would like to share a resource with others, please contact us at [email protected]

Digital Downloads are not allowed for commercial use without express permission of Maxwell Leadership.

My organization is exempt from taxes. How do I place a tax-exempt order?

Please send an email to info.maxwellleadership.com with all account info. This includes name of organization, contact person or buyer, billing and shipping address, and please attach a tax-exempt form. We will then create a tax-exempt account so you can purchase tax free at your convenience.

What can I do if a product is out of stock?

If a title/resource is out of stock, you can put yourself on a waiting list and we will contact you when the product is back in stock.

Why does the link recommended in a book not work?

Some links in books may become inoperable if they were a limited-time promotion to help increase engagement with the book.  Typically, these links are operated by the publisher and are shut down after two years, since the appetite for the book and the value-added material wanes.  We apologize for the inconvenience. 


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